Privacy Policy

1. Introduction

Meridian Estates ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our property search and rental coordination services or visit our website.

By using our services or providing your information, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide when you:

• Submit inquiries through our contact form
• Engage our property search services
• Communicate with us via email or phone
• Schedule consultations or property viewings

This information may include:

• Full name
• Email address
• Phone number
• Property preferences and requirements
• Budget and timeline information
• Current location and nationality

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and general location
• Browser type and version
• Pages viewed and time spent on site
• Referring website addresses
• Device information and operating system

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• To provide property search and coordination services
• To understand and match your property requirements
• To arrange viewings and communicate with property managers
• To coordinate lease documentation and establishment
• To facilitate lifestyle service introductions

3.2 Communication

• To respond to your inquiries and requests
• To provide updates on property availability
• To send service-related notifications
• To coordinate consultations and viewings

3.3 Business Operations

• To improve our services and website functionality
• To analyze service usage and effectiveness
• To maintain records for business purposes
• To comply with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: You have given clear consent for us to process your information for specific purposes
• Contract: Processing is necessary to fulfill our service agreement with you
• Legal Obligation: Processing is required to comply with applicable laws and regulations
• Legitimate Interest: Processing is necessary for our legitimate business interests while respecting your privacy rights

5. Information Sharing and Disclosure

We maintain strict confidentiality and only share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third parties who assist in our business operations, including:

• Property managers and estate owners (with your consent)
• Legal advisors for documentation review
• Household staffing agencies (when using comprehensive services)
• IT service providers for website and email hosting

5.2 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure servers and encrypted data transmission
• Access controls limiting who can view personal information
• Regular security assessments and updates
• Confidential handling of sensitive information
• Secure document storage and disposal procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Active client information: Duration of service engagement plus 2 years
• Inquiry information (non-clients): 1 year from last contact
• Financial and contractual records: 7 years as required by Thai law
• Marketing communications: Until you withdraw consent

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

9. Your Privacy Rights

Under applicable data protection laws, you have the following rights:

9.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a structured, commonly used format.

9.2 Correction

You can request that we correct inaccurate or incomplete personal information.

9.3 Erasure

You may request deletion of your personal information in certain circumstances, subject to legal retention requirements.

9.4 Objection and Restriction

You have the right to object to certain processing of your information and to request that we restrict processing in specific situations.

9.5 Withdraw Consent

Where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing based on consent before withdrawal.

9.6 Lodge a Complaint

You have the right to lodge a complaint with the Thailand Personal Data Protection Committee or your local data protection authority.

To exercise any of these rights, please contact us at [email protected].

10. International Data Transfers

Your information may be transferred to and processed in countries other than Thailand, including countries that may not provide the same level of data protection. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to active clients
• Providing notice through our service communications

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the Personal Data Protection Act B.E. 2562 (2019) of Thailand and other applicable data protection regulations. Any disputes arising from this policy shall be subject to the jurisdiction of Thai courts.